Information
Find all the essential information about the hotel in one place – check-in and check-out, dining options, guest services, and practical tips for your stay.
APLEND RESTAURANTS
As a MYAPLEND member, you get the benefit of a discounted menu in all our APLEND restaurants. To the traditional Slovak restaurants Koliba Kamzík in Starý Smokovec, Tatranská Lomnica, Štrbské Pleso and Salaš in Veľký Slavkov.
To get the benefit, register at www.myaplend.com
BREAKFAST
Breakfast is included in the price and is served on the premises of the hotel from 7:30AM to 9:30AM.
If you are interested in half board, please contact our reservation department at +421 904 744 000 or by email tatry@aplend.com
CHECK - IN
On the day of arrival, you can arrive from 2:00 PM until 7:00 PM, but you have to check in at Koliba Kamzík. If you are interested in late registration (after 8:00 PM), please contact the reception in advance. After arrival is needed to pay city tax and refundable deposit of EUR 70. The refundable deposit has to be paid only in EUR. Current prices of city tax and other additional services you can find in the price list.
CHECK - OUT
We are not happy to see you leave, but on the day of departure, we kindly ask all guests to check out from 7AM till 10 AM. If you are interested in later departure time, please inform the reception Kolliba Kamzík at least 24 hours in advance. The service may be charged due to the current price list.
RECEPTION
Services of reception are available daily at Koliba Kmaík from 7 AM till 7 PM (or depending on the restaurant). After 7 PM, we would like to help with any emergency case by phone. Reception offers guests all information for their pleasant vacation in the High Tatras, tips for trips and many kinds of souvenirs. In addition, guests can buy plenty of additional services; prices are in the current price list.
PARKING
Free unguarded parking is located in front of Villa Olivia. After confirmation of your reservation, you reach an email with a code to the entrance ramp.
INVOICE
If you are interested in issuing an invoice for the accommodation, please contact the reservation department at least 24 hours in advance or notify the resort reception of your request before paying the outstanding balance. After issuing the fiscal document, it is not possible to issue an additional invoice for the services provided.
KIDS
The family with kids are very welcomed. Your kids under 2 years old will stay for free at a shared bed. Moreover, one child under 6 years old stays for free at extra bed with breakfast included.
SMOKING
Dear guests, we would like to inform you that all interiors of Vila Olivia as well as Olivia restaurant are strictly non-smoking. Please, respect this prohibition. If you want to smoke, please, use exterior spaces. In case of unrespected this prohibition of non-smoking, Aplend company reserves the right to require a penalty of 200€.
PETS
Stay with pets in Villa Olivia is not allowed. Please, respect this prohibition. In case of unrespected this prohibition, Aplend company reserves the right to require a penalty of 200€.
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