Information
Find all the essential information about the hotel in one place – check-in and check-out, dining options, guest services, and practical tips for your stay.
Catering
APLEND RESTAURANTS
As a MYAPLEND member, you get the benefit of a discounted menu in all our APLEND restaurants. To the traditional Slovak restaurants Koliba Kamzík in Starý Smokovec, Tatranská Lomnica, Štrbské Pleso and Salaš in Veľký Slavkov.
To get the benefit, register at www.myaplend.com
BREAKFAST
Breakfast is included in the price and is served directly in the hotel from 7:30am to 10am.
If you are interested in half board, please contact our reservation department at +421 904 744 000 or by email tatry@aplend.com
Chcek-in/Check-out
CHECK - IN
On the day of arrival, you can arrive from 2:00 PM until 7:00 PM. If you are interested in late registration (after 7:00 PM), please contact the reception in advance. After arrival is needed to pay city tax. Current prices of city tax and other additional services you can find in the price list.
CHECK - OUT
We are not happy to see you leave, but on the day of departure, we kindly ask all guests to check out from 7AM till 10 AM. If you are interested in later departure time, please inform the reception at least 24 hours in advance. The service may be charged due to the current price list.
Kids / Pets
KIDS
The family with kids are very welcomed. Your kids under 2 years old will stay for free at a shared bed. Moreover, one child under 6 years old stays for free at extra bed with breakfast included.
PETS
Stay with pets in hotel Lujza Major is not allowed. Please, respect this prohibition. In case of unrespected this prohibition, Aplend company reserves the right to require a penalty of 200€.
Reception / Invoice
RECEPTION
Services of reception are available daily from 7 AM till 7 PM. After 7 PM, we would like to help with any emergency case by phone. Reception offers guests all information for their pleasant vacation in the High Tatras, tips for trips and many kinds of souvenirs. In addition, guests can buy plenty of additional services; prices are in the current price list.
INVOICE
If you are interested in issuing an invoice for the accommodation, please contact the reservation department at least 24 hours in advance or notify the resort reception of your request before paying the outstanding balance. After issuing the fiscal document, it is not possible to issue an additional invoice for the services provided.
PARKING
Parking is located directly in front of the hotel.
FREE gallery tickets with your stay
For new stays in Starý Smokovec and Nový Smokovec purchased for November, you will now receive a ticket to the Tatra galleries for each person: Tricklandia / Dobrá Hračka / Poliankovo. It is up to you to decide which of the galleries you would like to visit together.