What are the arrival times and how long can I stay at APLEND facility?
Commencement of accommodation is possible between 2 p.m. and 6 p.m. In the case of unexpected events and delay, please contact the reception of the facility. Please finish your accommodation till 10 a.m. Please inform the reception about the commencement of your stay, and if applicable, submit the accommodation voucher. At the commencement of your stay, in case you have not paid 100% of the accommodation price, it is necessary to make the difference payment in cash or by a credit card for the services you ordered, as well as a deposit of 70€ – as an advance on any damage to the inventory, or loss of the key from the accommodation facility, which will be returned to you at the end of the stay.
What is / is not included in the rental price?
The rental price includes:
- Accommodation
- Electricity, gas, water and heating
- VAT
- Tourist tax
- Cleaning fee
What is the cancellation policy?
If you are forced to cancel a reservation, you will be unfortunately charged a cancellation fee:
The customer has the right at any time after ordering the stay and services connected with it to cancel their attendance under the following conditions:
The customer has the right at any time after ordering the stay and services connected with it to cancel their attendance under the following conditions:
- 30 days before the commencement of the stay – 10% of the price of the stay
- 29-20 days before the commencement of the stay – 35% of the price of the stay
- 19-10 days before the commencement of the stay – 70% of the price of the stay
- to 9 days before the commencement of the stay 100% of the price of the stay.
It is always necessary to notify about your nonattendance in writing. The cancellation comes into force on the day of delivery of the written notification or other necessary documents to the headquarters of the accommodation provider. APLEND s.r.o , Viliama Žingora 66, 036 01 Martin, or to the respective email address of the accommodation facility.
You can make the reservation of the stay at any time through our reservation system, which is on our website: www.aplend.com. By phone from Monday to Friday 09:00 - 19:00 and on Saturdays, Sundays and holidays 10:00 – 17:00.
If you wish to book a special offer, it is better to make a reservation by phone.
You can make the reservation of the stay at any time through our reservation system, which is on our website: www.aplend.com. By phone from Monday to Friday 09:00 - 19:00 and on Saturdays, Sundays and holidays 10:00 – 17:00.
If you wish to book a special offer, it is better to make a reservation by phone.
When can I make a reservation?
You can make the reservation of the stay at any time through our reservation system, which is on our website: www.aplend.com. By phone: from Monday to Friday 9 a.m. - 7 p.m. and on Saturdays, Sundays and holidays 10 a.m. – 5 p.m.
How can I book a Special last minute offer?
If you wish to book a special offer, it is better to make a reservation by phone.
Is it necessary to bring my own bed linen for my stay?
All bed linen is included in the price of accommodation, therefore there is no need for additional bed linen. If you require to order a crib, it is possible also with bed linen at a surcharge of 10€/crib/stay
Confirmation of reservation
After making your reservation /email, phone, reservation system/, a confirmation email about making your reservation will be sent to you together with the price offer for the ordered services. If you agree to the price, it is necessary to make the payment as required till the date stated in the deposit letter. After the payment is credited to our account, we will send you an accommodation voucher and instructions to the stay via e-mail.
Where can I find addresses, phone numbers and general info about the stay?
You can find all important information on our website. GPS is stated with each accommodation facility. You can find all important phone numbers and e-mail contacts on the website in the section – CONTACTS . All important phone numbers as well as instructions to the commencement of the stay will be stated in the instructions "How to get to...", which you will receive after making your advance payment.
Are pets allowed to stay here? If yes, how many?
No more than one pet for one accommodation. Pets are allowed in almost all the accommodation facilities. Please read carefully the pictographs below the brief description of the accommodation, where it is closer specified whether a pet is allowed to take it for the stay or not.
Are all accommodation facilities non-smoking?
If your everyday life is without smoke, you certainly desire that your holiday is exactly the same. Therefore, all our facilities are non-smoking! Of course, smoking outdoors is allowed /sitting in the garden,.../.
What types of accommodation does the company APLEND offer to you?
In the accommodation company APLEND you can enjoy exactly the type of holiday for which you are accustomed: from very simple accommodation facilities with a pleasant atmosphere to more luxurious suites in the mountain hotels. Would you like to have a chalet or weekend house at least for a while only for yourself? Just choose from the wide range of our offer. Whatever you choose from any of our resorts, you will always be surrounded by beautiful nature.
Are snow chains required?
Snow chains are required only at the entrance to Martinské Hole. You will learn all the important information from the instructions to your way here.
Can I pay by a credit card?
Yes, there is a possibility to pay by a credit card.
How can I be informed about special offers and discounts?
By frequent visits to our website you will not certainly miss any special offer. NEWS . For those who have less time and would not like to miss a special offer you are waiting for, there is a possibility to send all our newsletters – news that we offer. Please send us your application by giving your e-mail address into the item “Enter Your E-mail Address“ and click send.
Why is it important to take insurance of cancellation of the stay?
Even if you do your best for ensuring your stay, occasionally a potential problem occurs for which it is not possible for you to attend the stay. Unfortunately, also such events occur, therefore it is important to have an appropriate insurance – of the cancellation of the stay. Our accommodation company offers you comprehensive travel insurance through the insurance company UNION. More at: Aplend.com
Other
With others question contact as on our e-mail address aplend@aplend.com or on phone number +421 902 411111.
